Frequently Asked Questions
Welcome to our beautiful creative community
Before attending a class, workshop or event, please read the following:
How do I book a Class or Workshop?
Our bookings are personalised. Please email and we'll go from there! During some weeks we answer emails on Mondays only. A booking is confirmed with payment. We often have waiting lists for our regular classes, a payment is required within 2 days of confirming attendance via email.
What is your address?
Great question! As a private working studio located in Salisbury, Brisbane, we don't advertise our address. It is emailed when a booking or inquiry is made.
What are your office/studio hours? When can I expect an email reply?
We are a family-run business, working from our private studio and have a busy teaching, artist and family life schedule. This means our administration hours are limited. We generally respond to inquiries on Mondays on class days. Use our contact form here or email. You may receive an automated email, but we will respond personally soon! We love answering your questions. When we are AWAY from the office/studio for an extended period, we will respond as soon as we return - in the order emails are received.
Do you offer trial classes?
Yes we do! Purchase a casual class as a trial, and if you continue this will be deducted from the cost of your class fees. We offer specials for trials on occasion - please join our Newsletter!
Do you have online classes?
Yes we do. These are run live in the same manner as the in-studio class, via Zoom. Our online students are a part of the class! We have been using effectively ZOOM since 2020.
How do your regular classes work?
Intimate studio style based on a subject and medium of your choice - designed, adapted and taught to suit the individual, including how to find YOUR style or visual voice - in varieties of drawing and painting skills; adults and children/teens. We teach fine art skills with a contemporary twist for creative confidence.
Limited beginners accepted each term quality teaching. READ MORE HERE
How do you manage different ages and mixed abilities/skill sets?
Classes, workshops and events may include mixed age groups of adults and children together - depending on maturity and aptitude/skill level. Groupings may be based on experience, skills, maturity and age. Mature teenagers may attend the regular adult classes.
For example: a mature teen attends adult classes based on their aptitude and more developed skill sets. A young adult or recent school leaver may participate in children's class, or attend as a helper.
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We have flexible and reasonable parameters around grouping in our regular classes so students continue to develop and grow their creative skills.
Are beginners accepted?
Yes! We love beginners - even if you cannot draw a stick figure! We are very good in empowering creative confidence based on skills.
How large are your regular classes?
Adults classes are limited to 8 students, however we often maintain smaller groups. Class size is based on the discretion of the teacher and the needs of the students. We pride ourselves on being able to meet the needs of the individual, small classes are valued.
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Children & Teens classes are also limited to 8 students, often smaller.
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Class sizes are also limited to the available studio space or Covid-19 Government limitations. Other workshops and events may have different sizes.
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​NDIS:
We are not a registered provider, but we do accept payment from NDIS for our fees for classes, workshops, event and tutoring. We email invoices to NDIS or make payment first and request a receipt for NDIS purposes. We may require immediate payment from you to confirm a position in a class. Participant information for NDIS invoices must be provided within 2 days of booking in order to email NDIS for full payment preferably within 7 days before starting a class, workshop or event (or by our payment due dates provided). We offer mentoring or tutoring in art for those supported through NDIS when there is availability (as well as group classes if suitable for the individual). For short notice cancellations 100% of the fee will be charged. Please read our missed classes and cancellations information below.​
Do you offer tutoring or one-on-one classes?
Yes! Read our info here.
Missed a class?
Our short notice cancellations applies - however you have the opportunity to catch up a class within the term classes are purchased for. Missed classes are forfeited by the end of each term and fees paid cannot be transferred to another term or refunded.
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Regular classes: Book a catch up class if there is space available in another appropriate class - either in-studio or online. Class sizes are limited, so please ask. Online has more availability for catch ups - this works well for students mid term.
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Tutoring: participate via Zoom before cancelling a class. Book 1 catch up class (in-studio or online) in a group class if suitable and there is available space. Unfortunately we rarely have the capacity to rebook one-on-one classes at this stage.
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What if I'm sick?
Classes & tutoring: Please participate in your class online via Zoom if you can! Send a text or email beforehand to let us know. There is limited availability for in-studio catch up classes. A catch up class must be used in the same term classes are purchased for. Missed classes are forfeited by the end of each term and fees paid cannot be transferred to another term or refunded. Our regular classes include a variety of fee options which are already discounted.
Deposits are also non refundable because they hold your position in a class for the term or for a specific class date, which could have been offered to another student or someone on our waiting list.
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For other workshops or events: our short notice cancellations policy applies. More information upon booking or in our enrolment form provided. Please contact us if you get sick.
See below "Cancellations and Refunds" and detailed information in our Enrolment Form.
How Can I Make Payment?
We accept bookings via email only at this stage - we like to keep our communication personalised. Direct Deposit is our preferred method of payment. Credit Card and cash are available. Payment information is emailed upon booking. A deposit is required to secure your position.
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Our short notice cancellation is 7 days or less before the term starts, or a class, workshop or event begins. 100% of the fees will be charged. Refunds or credit of fees will not be provided 7 days or less before a class (including the start of a term which regular classes and tutoring are purchased for), workshop or event begins (deposits are not refundable at all); refunds for regular term based classes will not be provided during the term they are purchased for (for casual classes - short notice cancellation applies 7 days or less before each casually paid class).
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To be fair to everyone, missed classes (our regular term based adult's and children's classes, and tutoring) are forfeited by the end of each term (or end of the workshop/event) and fees (including deposits) are not refunded or transferable as credit for future use. However, if you do miss one of our regular classes/tutoring during term - students may have the opportunity to book into a catch up class when there is available space and suitability - or attend via Zoom (book via email). We don't send automatic reminders, please note down your class dates!
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Deposits are not refundable. A deposit reserves a position in a class allocated to you, which therefore cannot be offered to someone else (for example: on our waiting list). Deposits for regular classes cannot be transferred or used as credit in other terms. Out of consideration to us and other students, we reserve the right to not provide refunds or credit of fees less than 7 days before a class starts. Participants must contact us more than 7 days before your booking if unable to attend in order to receive a refund or credit. Not attending is considered a missed class, workshop or event (or ‘no-show’). Other workshops or events may have varying terms and conditions. If you are unable to attend, please let us know as soon as possible so we may offer the position to someone else. Cancellations due to extenuating circumstances are considered under our discretion.
More information is provided upon booking in our Enrolment form which includes our Terms and Conditions. Thank you for your understanding. We want our classes to be viable to keep running!
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Where can I purchase Art Supplies?
We recommend the Art Shed Brisbane for art supplies. We also have a small supply available for purchase in our studio, including reasonably priced Drawing Kits specific to our courses.
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Art Shed Brisbane
274 Montague Rd, Brisbane City QLD 4101
Phone: (07) 3846 1330
www.artshedbrisbane.com.au
Can I leave class early?
Absolutely.
Is There Parking Available?
Plenty of street parking - be aware of street signs and our neighbours.
Is There Public Transport?
Yes! Bus stops are available a short walk from our Salisbury studio. Please email for our location - as a private studio we do not advertise our address online. Check with Translink for more information.
Do You Have Air-Conditioning?
No. Plenty of fans and ventilation. Our studio is relatively cool in summer.
I would like more information about your classes?
Please email! We have detailed information available explaining exactly how we structure our classes.
Do You Hold Blue Cards?
Yes! Any teacher working with under 18 year-olds holds a current blue card or is a current registered Australian teacher able to work with minors.
What is your disaster or pandemic policy?
We value your health and safety. Online ZOOM classes are run at the same time as studio classes - this means if a disaster or pandemic interrupts your plans or you are sick, you may still attend your class online! It's easy to use and we will guide you.
Or book a catch up class if there is space available in another appropriate class. We abide by government policies where applicable. By attending our classes, you agree to follow Government regulations and advice. Classes are run online as normal via ZOOM in situations limiting in-studio numbers (e.g. pandemic lockdowns).